terms of service
The pricing and descriptions of products can also be amended at any point without prior notice.
We aim to display the colours of our products as accurately as possible. However, as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.
“Lights & Lamps" is a registered trademark of “Lights & Lamps Limited", a registered Company of England & Wales 07533302 at ““Lights & Lamps Ltd, 30 Panton Street, Cambridge, CB2 1HP. All associated intellectual property, including text, product names and descriptions, imagery, brochures and website design remain the property of “Lights & Lamps Limited", and cannot be used without prior consent.
These terms & conditions may be updated at any time.
Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with paypal, credit or debit cards, Payments are processed by SHOPIFY and PAYPAL. “Lights & Lamps" does not handle any credit card numbers.
PAYMENT BY CARD
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by SHOPIFY/PAYPAL with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, “Lights & Lamps" may automatically cancel your order.
The collection and storage of personal information submitted to “Lights & Lamps" is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it.
Under the Data Protection Act, you retain the right to access and modify any data about you held by “Lights & Lamps". When you visit the “Lights & Lamps" website, or when you register your details or purchase from “Lights & Lamps", you agree to be governed by “Lights & Lamps’s terms and conditions.
To help ensure that your shopping experience is safe, simple and secure, “Lights & Lamps" uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser that you can click to find out information about the SSL digital certificate registration.
These files do not store personal data and are perfectly safe. You can disable cookies in your web browser, but please note that you may not be able to fully use all of the features of our website.
All orders will be processed in UK pounds. You can change the currency displayed on the “Lights & Lamps" website, but the debit from your account will be in UK pounds.
For UK customers the total price shown is the amount payable.
For EU and WORLDWIDE customers, the price is also the total amount payable. The exchange rate applied is dependant on SHOPIFY/PAYPAL rate for the day, and will be charged accordingly.
Orders made in another person's name without his consent, or otherwise as a result of “Lights & Lamps" suffer economic damage will be reported to the police. “Lights & Lamps" holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel “Lights & Lamps" to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Warranty term: Two years from the date of purchase for electrical faults. Finish warranty is 1 year from the date of purchase.
“Lights & Lamps" has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the light. The pictures may differ depending on the colour settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
“Lights & Lamps" ships to the UK, EUROPE and WORLDWIDE. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting “Lights & Lamps’s" customer service or using the contact form on “Lights & Lamps’s" website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to “Lights & Lamps" will be on you. In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with “Lights & Lamps" either by email or telephone. If a product has been discontinued “Lights & Lamps" has the right to cancel the purchase and refund the paid amount to the customer. “Lights & Lamps" will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to “Lights & Lamps" should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. “Lights & Lamps" has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
“Lights & Lamps" responsibility for errors in connection to delivery is limited to existing conditions of sale. “Lights & Lamps" bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
“Lights & Lamps" shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by “TDLC - Lights & Lamps or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of “Lights & Lamps.
The lightsandlamps.com website may include user generated content from for example social media applications. “Lights & Lamps does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in “Lights & Lamps property until full payment is made.
All attempts at fraud reported to the police and “Lights & Lamps reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION